Privacy Policy

At Zunnio, we believe that emotional wellness and self-reflection require a strong foundation of trust, transparency, and respect for user privacy. We are committed to protecting your data and being fully transparent about how we collect, process, and secure your information across all current and future features of our platform.

1. Introduction

This Privacy Policy describes how RRG Innovations Private Limited ("we," "us," or "our") collects, uses, and shares your information when you use Zunnio ("the Product," "the App"), our website (https://zunnio.app), and our related services. By using Zunnio, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide a personalized and meaningful emotional wellness experience, we collect the following types of information:

A. Information You Provide to Us

• Account & Profile Info: Your name, email address, profile information, and authentication information when you register for or use Zunnio.
• Wellness & Reflection Data: Your journal entries, reflections, mood check-ins, responses to wellness activities, breathing exercise logs, grounding technique responses, and similar inputs.
• Conversations & Inputs: Transcripts, text, and inputs submitted during your AI-guided conversations, personalized experiences, companion interactions, future conversational features, and self-reflection exercises.

B. Information Collected Automatically

• Device Information: Information about the mobile device, computer, or browser you use to access the Service, including the operating system, app version, and unique device identifiers.
• Usage & Performance Data: Details about how you interact with Zunnio (e.g., features used, session lengths, navigation paths, progress tracking indicators, and premium subscription interactions), analytics data, crash reports, and general performance usage statistics.

3. How We Use Information

We process your data to deliver, support, and enhance the Zunnio experience. Specifically, we use your information for:

• Account Management: Establishing, securing, and maintaining your user account.
• Delivering App Functionality: Providing current and future tools (including mood tracking, journaling, progress tracking, AI companions, educational experiences, habit-building tools, wellness activities, premium subscriptions, and future platform enhancements).
• Personalizing Experiences: Tailoring reflections, recommendations, insights, and exercises to match your personal emotional wellness journey.
• Generating AI responses: Processing user inputs to produce contextual reflections, guides, summaries, and conversational responses.
• Improving Features: Product analytics, diagnostic troubleshooting, and developing future platform upgrades.
• Security & Compliance: Protecting users and services against fraud, abuse, unauthorized access, and legal infractions.
• Customer Support: Addressing feedback, inquiries, and technical support requests.

4. AI Features and Limitations

5. Information Sharing and Disclosure

Zunnio does not sell, rent, or trade your personal information. We do not share personal information with third parties for advertising or marketing purposes. We may share information with trusted service providers solely to operate, maintain, improve, secure, and support the Service. Specifically, information may be shared with:

• Authentication providers (to handle user sign-ups and logins)
• Cloud infrastructure providers (to securely host and store database records and files)
• Analytics providers (to track application metrics and user flows)
• Crash reporting services (to diagnose errors and improve stability)
• AI service providers (to generate reflections and wellness responses)
• Payment processors (to manage premium tier billing and subscriptions)
• Customer support providers (to organize and respond to support queries)

We may also disclose your information when required to do so by law, regulation, court order, or valid legal process. Additionally, information may be transferred to a third party in connection with a merger, acquisition, corporate restructuring, financing transaction, or sale of business assets.

All trusted service providers are expected to use your information only for authorized business purposes and are bound by appropriate confidentiality and security obligations.

6. International Data Transfers

Zunnio may use service providers located in different countries. As a result, your information may be transferred to, processed, or stored outside your country of residence. Please note that data protection laws in those jurisdictions may differ from those of your home country. We implement reasonable administrative, contractual, and technical safeguards designed to protect information during international transfers.

7. Cookies and Similar Technologies

The Zunnio website and web services may use cookies, analytics technologies, SDKs, and similar tracking technologies. These tools help us:

• Remember your settings and preferences.
• Improve performance, page load times, and overall website stability.
• Analyze how users navigate our site to identify areas for optimization.
• Enhance and personalize your user experience.

You can manage or disable cookies through your browser settings at any time, although doing so may affect the availability or functionality of certain features of the website.

8. Data Security

We employ industry-standard administrative, technical, and physical security measures to safeguard your information from unauthorized access, loss, alteration, or disclosure. However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. We strive to protect your data but cannot guarantee its absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should take reasonable precautions to protect their devices and accounts from unauthorized access.

9. Data Retention

We retain your personal and wellness data for as long as your Zunnio account remains active, or as needed to provide you with the Service. Certain information may also be retained as necessary to comply with our legal obligations, resolve disputes, prevent fraud, audit operations, and maintain platform security.

10. User Rights

Depending on applicable laws and your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Object to or restrict certain processing activities where permitted by law.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@zunnio.app.

11. Indian Regulatory Compliance

Zunnio operates in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act). Users may contact Zunnio regarding privacy concerns, data requests, grievances, corrections, deletion requests, or consent-related matters. You have the right to access, correct, update, and request deletion of your personal information subject to applicable laws.

A. Grievance Redressal Officer

Users may contact the Grievance Redressal Officer regarding privacy concerns, personal data requests, data correction requests, data deletion requests, consent withdrawal requests, complaints and grievances, or questions relating to the processing of personal information.

B. Consent to Processing

By creating an account, submitting information, using AI-powered features, or continuing to use Zunnio, you consent to the collection, processing, storage, and use of your information as described in this Privacy Policy. You may withdraw your consent by deleting your account or contacting support, subject to legal and technical limitations.

12. Account Deletion and Data Removal

Users may request account deletion at any time using the in-app settings or account dashboard tools. If deletion tools are unavailable, you can request manual removal by contacting us at support@zunnio.app.

Upon a valid deletion request, the account will be deactivated and we will take reasonable steps to delete or anonymize personal information from active systems, subject to legal obligations, security requirements, backup retention processes, technical limitations, and fraud prevention needs.

13. User Content Rights

Users retain ownership of content they create. This includes journals, reflections, mood entries, responses, conversations, wellness activity submissions, and similar content.

By submitting your content to Zunnio, you grant us a limited, worldwide, non-exclusive, royalty-free license to store, process, analyze, display, and transmit this content solely for the purpose of providing, maintaining, securing, improving, and personalizing the Service (such as rendering journal histories or generating AI responses). Zunnio does not claim ownership of user-created content.

14. Children’s Privacy

Zunnio is intended only for users who are at least 18 years of age. We do not knowingly collect, solicit, or process personal data from anyone under the age of 18. If you are under 18, you are not permitted to use Zunnio. If we learn that we have inadvertently collected personal data from a minor under 18 years of age, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a minor under 18, please contact us at support@zunnio.app.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect modifications in our features, service architecture, or legal guidelines. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date at the top. We encourage you to review this page periodically to stay informed.

16. Contact Information

If you have any questions, feedback, or general support inquiries, please contact us at:

Grievance Redressal Officer

Users may contact the Grievance Redressal Officer regarding privacy concerns, personal data requests, data correction requests, data deletion requests, consent withdrawal requests, complaints and grievances, or questions relating to the processing of personal information.